An assessment of the validity and dimensionality of E-S-QUAL as a measure of internet retail service quality

Mohammed Rafiq, Heather Fulford, Xiaoming Lu, Fiona Ellis-Chadwick

Research output: Contribution to conferencePaperpeer-review

Original languageEnglish
Publication statusPublished - Dec 2008
EventAustralian and New Zealand Marketing Academy (ANZMAC) - Sydney, Australia
Duration: 1 Dec 2008 → …


ConferenceAustralian and New Zealand Marketing Academy (ANZMAC)
Period1/12/08 → …

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