Chatbots for social good

Asbjørn Følstad, Petter Bae Brandtzaeg, Tom Feltwell, Effie L.C. Law, Manfred Tscheligi, Ewa A. Luger

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

19 Citations (Scopus)
12 Downloads (Pure)


Chatbots are emerging as an increasingly important area for the HCI community, as they provide a novel means for users to interact with service providers. Due to their conversational character, chatbots are potentially effective tools for engaging with customers, and are often developed with commercial interests at the core. However, chatbots also represent opportunities for positive social impact. Chatbots can make needed services more accessible, available, and affordable. They can strengthen users' autonomy, competence, and (possibly counter-intuitively) social relatedness. In this special interest group (SIG) we address the possible social benefits of chatbots and conversational user interfaces. We will bring together the existing, but disparate, community of researchers and practitioners within the CHI community and broader fields who have an interest in chatbots. We aim to discuss the potential for chatbots to move beyond their assumed role as channels for commercial service providers, explore how they may be used for social good, and how the HCI community may contribute to realize this.

Original languageEnglish
Title of host publicationCHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationEngage with CHI
ISBN (Electronic)9781450356206, 9781450356213
Publication statusPublished - 20 Apr 2018
Event2018 ACM Conference on Human Factors in Computing Systems - Palais des Congrès de Montréal, Montréal, Canada
Duration: 21 Apr 201826 Apr 2018


Conference2018 ACM Conference on Human Factors in Computing Systems
Abbreviated titleCHI 2018
Internet address


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