Developing an electronic social care record: A tale from the Tyne

Rob Wilson*, Sarah Walsh, Roger Vaughan

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)


This paper reports on the development process of an Electronic Social Care Record (ESCR), which used an adapted approach to Participatory Design (PD). PD is an established range of methodologies and principles for involving users in the design and implementation of systems or products. University researchers worked as part of a wider team including corporate social service stakeholders, a multi-disciplinary children's social service team, and a technology provider, to develop a system that supports the integration of information of various teams/ disciplines which need to work together to intervene with children who are in need. Using action research and ethnographic techniques, the researchers sought to understand and address the challenges faced by the various stakeholders when designing a system to deliver an ESCR.

Original languageEnglish
Pages (from-to)239-244
Number of pages6
JournalInformatics in Primary Care
Issue number4
Publication statusPublished - 1 Dec 2007
Externally publishedYes


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