Emotion management and organizational functions: A case study of patterns in a not-for-profit organization

Jamie Callahan*

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    22 Citations (Scopus)

    Abstract

    This case study of a not-for-profit organization uses Hochschild's emotion systems theory and Parsons's social systems theory to examine the purposes for which organizational members managed their experience or expression of emotion. The study found that emotion work actions were attributed to all four system functions of Parsons's theory. The study shows that it may be possible to use emotion work actions by individuals to take a distributed view of organization-level phenomena.

    Original languageEnglish
    Pages (from-to)245-267
    Number of pages23
    JournalHuman Resource Development Quarterly
    Volume11
    Issue number3
    DOIs
    Publication statusPublished - 9 Jan 2001

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