Improving shared service implementation: adopting lessons from the BPR movement

Frank Ulbrich

    Research output: Contribution to journalArticlepeer-review

    75 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)191-205
    JournalBusiness Process Management Journal
    Volume12
    Issue number2
    DOIs
    Publication statusPublished - 2006

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