Juggling Justice and Care: Gendered Customer Service in the Contemporary Airline Industry

Melissa Tyler, Steve Taylor

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Original languageEnglish
Title of host publicationCustomer Service: Empowerment and Entrapment
EditorsAndrew Sturdy, Irena Grugulis, Hugh Willmott
Place of PublicationBasingstoke
Number of pages240
ISBN (Print)9780333946077
Publication statusPublished - Mar 2001

Publication series

NameCritical Perspectives on Work and Organisations
PublisherPalgrave Macmillan

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