Obscured variability: The distinction between emotion work and emotional labor

Jamie Callahan, Eric McCollum

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    Original languageEnglish
    Title of host publicationManaging Emotions in the Workplace
    EditorsNeal Ashkanasy, Wilfred Zerbe, Charmine Hartel
    Place of PublicationArmonk, NY
    PublisherM.E. Sharpe Inc.
    ISBN (Print)978-0765609380
    Publication statusPublished - 2002

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