Public Service Mutuals: Supporting employee engagement

John Maddocks, Jan Myers

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


    This chapter considers the growing number of public service mutuals that have spun out of the public sector while continuing to deliver public services. These new mutuals are operating in a variety of settings; for example, in health, leisure, social welfare, youth and fire and rescue services. The chapter looks at the emphasis placed on employee engagement in the new mutuals and its importance for success. It also looks at various policy initiatives supporting this approach.
    Original languageEnglish
    Title of host publicationTransforming Services: Approaches,examples, lessons
    Place of PublicationLondon
    ISBN (Print)9781845084417
    Publication statusPublished - Jul 2015


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