Quality assurance process management in transnational education services: A research note on strategic direction

Riad Shams, Demetris Vrontis, Alkis Thrassou, Michael Christofi

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


The purpose of this research note is to concisely point out the contemporary issues and concerns in quality assurance (QA) process management in transnational higher education, in order to develop a strategic research direction for future research. This theoretical review based paper demonstrates that
balancing the external and internal stakeholders’ influences on the QA process management in transnational education (TNE) services is a major challenge of the contemporary higher education industry. The review precises a strategic direction towards a research agenda in QA process management in TNE service. Specifically, it accentuates that investigating (a) the TNE exporting institutional QA requirements as internal influence, and (b) the TNE importing country’s government and market agencies’ QA requirements as external influence, in order to work toward an integrated QA process management framework, would be the steering elements and critical factors of success of TNEs’ competency in confronting their QA challenges. These insights may constitute guiding principles and/or directions for researchers in the field, and valuable guidance to education practitioners.
Original languageEnglish
Title of host publication11th Annual Conference of the EuroMed Academy of Business
Subtitle of host publicationResearch Advancements in National and Global Business Theory and Practice. September 12-14 2018 Valletta, Malta
EditorsDemetris Vrontis, Yaakov Weber, Evangelos Tsoukatos, Michael Christofi
PublisherEuroMed Press
ISBN (Electronic)9789963711680
Publication statusPublished - Sept 2018
Externally publishedYes

Publication series

NameEuroMed Academy of Business Conference Book of Proceedings
ISSN (Print)2547-8516


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