Utilising insight journalism for community technology design

Nick Taylor, David M. Frohlich, Paul Egglestone, Justin Marshall, Jon Rogers, Alicia Blum-Ross, John Mills, Michael Shorter, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

6 Citations (Scopus)


We describe the process of insight journalism, in which local amateur journalists were used to generate unique insights into the digital needs of a community. We position this as a means for communities to represent themselves to designers, both as a method of designing community technologies and as a first step towards supporting innovation at a local level. To demonstrate insight journalism, we present two case studies of community technologies that were directly inspired, informed and evaluated by journalistic content. Based on this experience, we evaluate the role that insight journalism can play in designing for communities, the particular characteristics that it lends to the design process and how it might be employed to support sustainable community innovation.
Original languageEnglish
Title of host publicationProceedings of the 32nd annual ACM conference on Human factors in computing systems - CHI '14
Place of PublicationNew York
Number of pages10
ISBN (Electronic)9781450324731
Publication statusPublished - 26 Apr 2014
EventSIGCHI Conference on Human Factors in Computing Systems - Metro Toronto Convention Centre, Toronto, Canada
Duration: 26 Apr 20141 May 2014


ConferenceSIGCHI Conference on Human Factors in Computing Systems
Abbreviated titleCHI '14
Internet address


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