What can we learn from "leading" service practitioners about business excellence?

Andrew Robson, Vas Prabhu

    Research output: Contribution to journalArticlepeer-review

    8 Citations (Scopus)
    5 Downloads (Pure)
    Original languageEnglish
    Pages (from-to)249-261
    JournalManaging Service Quality
    Volume11
    Issue number4
    DOIs
    Publication statusPublished - Dec 2001

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